José Pinto Escamilla, head of the Public Relations Division of the Financial Services User Defense Commission (Condusef), said the number of complaints received from credit and debit card users had increased significantly in the last year. . I am a victim of card duplication.
In an interview, federal officials confirmed an increase in complaints from citizens regarding duplicate credit or debit cards in the Yucatan.
“The vast majority have been resolved in favor of the users, which is a big advantage. It’s increasing. We were just saying about 10%,” he said.
“Growth is not representative of things like credit and debit card usage. But that doesn’t mean there could be more complaints. ” he said.
In general, reports of unrecognized purchases and payments are the main complaints from users, reaching up to 150 per month in the Yucatan, he said.